Effective Date: 01/01/2023

Please read these Terms and Conditions (“Terms”) carefully before using the Aquela.co.uk website (“Website”) and purchasing products (“Products”) from Aquela (“Company,” “we,” “us,” or “our”). By accessing or using our website and purchasing Products, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website or purchase our Products.

1. General

1.1 Eligibility: You must be at least 18 years old and capable of entering into a legally binding agreement to use our website and purchase our Products.

1.2 Account: To purchase Products, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2. Product Information and Pricing

2.1 Product Descriptions: We make every effort to provide accurate and detailed descriptions of our Products. However, we do not warrant that the descriptions or any other content on our website are accurate, complete, reliable, current, or error-free.

2.2 Pricing: All prices for our Products are displayed in GBP (British Pound) and are subject to change without notice. Prices displayed on the Website do not include shipping, taxes, or any other applicable fees, unless stated otherwise.

3. Ordering and Payment

3.1 Order Acceptance: Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, inaccuracies in product information or pricing, or suspected fraudulent activity.

3.2 Payment: Payment for Products must be made in full at the time of placing the order. We accept the payment methods indicated on our website. You agree to provide accurate and complete payment information and authorise us to charge the total amount due to your selected payment method.

4. Shipping and Delivery

4.1 Shipping: We will make reasonable efforts to process and ship your order within the estimated timeframe indicated on our website. However, we do not guarantee shipping or delivery dates, as they may be subject to unforeseen delays or factors beyond our control.

4.2 Shipping Costs: Shipping costs are calculated based on the delivery address and the weight and dimensions of the Products in your order. Shipping costs will be displayed during the checkout process and added to the total amount due.

4.3 International Shipping: We may offer international shipping. However, please note that additional customs duties, taxes, and fees may apply to international orders. You are responsible for paying these additional charges.

5. Returns and Refunds

5.1 Return Policy: We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the Products within [number of days] days from the date of delivery, subject to our Return Policy. Please refer to our Return Policy, available on our website, for detailed instructions and eligibility requirements.

5.2 Refunds: Refunds for returned Products will be issued in accordance with our Refund Policy. Please refer to our Refund Policy, available on our website, for detailed information on refund processing and timelines.

6. Intellectual Property

6.1 Ownership: All intellectual property rights in our website, including but not limited to text, graphics, logos, images, audio clips, and software, are owned by or licensed to us. You may not use, reproduce, distribute, modify, or create derivative works of any content on our website without our prior written consent.

6.2 Trademarks: All trademarks, service marks, and trade names used on our website are the property of their respective owners. You may not use any trademarks or trade names without the prior written permission of the respective owner.

7. Limitation of Liability

7.1 Disclaimer: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOUR USE OF OUR WEBSITE AND PRODUCTS IS AT YOUR SOLE RISK.

7.2 Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR WEBSITE OR PRODUCTS.

8. Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with these Terms or your use of our Website and Products shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any legal action or proceeding arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

9. Changes to these Terms

We may update these Terms from time to time by posting the revised version on our website. Your continued use of our website and purchase of our Products after any such changes constitutes your acceptance of the revised Terms.

10. Contact Us

If you have any questions, concerns, or requests regarding these Terms or our products, please contact us at [your contact information].

By using our website and purchasing our Products, you acknowledge that you have read and understood these Terms and agree to be bound by them.